(4.9 / 5)1535+ Ratings

YOOX Reviews

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Overall Rating

4.9
12 Reviews
  • 579%
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About YOOX

Yoox.com is a renowned online shop that sells items from large fashion houses like Armani, Valentino, and Balmain. It offers a never-ending selection of products including an edited range of hard-to-find clothing and accessories from the world’s most prestigious designers, exclusive capsule collections, eco-friendly fashion, a unique assortment of home design objects, rare vintage finds, and books. It also provides a curated selection of compelling and collectable artworks chosen by international curators and critics from the world’s leading galleries and institutions. Plus-size clothing is available for both men and women. Yoox.com has apparel and accessories, like shoes, handbags, and jewelry, for everyone. It also offers home decor such as furniture, items, and bedding. The shopping experience on Yoox.com is all about discovery - an eclectic and playful journey beyond fashion's strict seasonal rules - allowing men and women to express their individuality through timeless and creative style. Delivery is rapid and reliable to more than 100 countries around the world; returns are fast and easy and customer care is best-in-class. For more details, please visit the official site.

YOOX Pros & Cons

Pros of Yoox.com:

  • Wide Range of Designer Brands: Offers an extensive collection of luxury and designer fashion, including clothing, accessories, and footwear from renowned brands.
  • Exclusive Collaborations: Features unique items and limited-edition pieces through collaborations with top designers.
  • User-Friendly Shopping Experience: Provides a seamless and intuitive shopping experience with advanced search and filtering options.
  • Global Reach: Ships to over 100 countries with a user interface available in multiple languages, catering to a global audience.
  • Fashion Intelligence: Utilizes data and analytics to curate a selection of products that align with current fashion trends.
  • Sustainable Fashion Initiatives: Promotes eco-friendly practices through collaborations with sustainable brands and the use of environmentally conscious materials.
  • Secure Payment Options: Offers multiple secure payment methods, including PayPal and Apple Pay.

Cons of Yoox.com:

  • Customer Service Issues: Many customers have reported difficulties with customer service, including long response times and unhelpful representatives.
  • Return and Refund Problems: Customers have experienced difficulties with returns and refunds, including delays and issues with refunds not being processed correctly.
  • Price Gauging: Some customers have reported significant price increases for the same items, which can be misleading and frustrating.
  • Quality Control Issues: There have been reports of receiving damaged or used items, which can be a significant problem for customers.
  • High Return Fees: Some customers have noted that Yoox charges high fees for returns, which can be a significant additional cost.
  • Lack of Transparency: Some customers have reported issues with product descriptions and the lack of transparency in their refund policies.

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YOOX Customer Reviews (12)

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Holly Saunders
Holly Saunders
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Handbags beyond compare

They've curated the most fabulous compilation of high-end handhelds, including runway revivals, limited collections and everyday styles made by craftspeople who truly love what they do. Every purse I buy from them becomes an instant convo starter!

Jun 12, 2023
Jeffrey Britt
Jeffrey Britt
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Simply stunning jewelry finds

From statement designer necklaces to delicate gold chain and charm bracelets, I always discover unique yet timeless new pieces on their website.

Jun 12, 2023
Elizabeth Lowery
Elizabeth Lowery
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Luxury at reasonable rates

While their labels are among the trendiest, prices are far from sky-high.Their tireless quest for bargains helps me build a designer wardrobe without breaking the bank, making every purchase feel like an amazing find.

Jun 10, 2023
Sabine Cole
Sabine Cole
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My go-to for men's designer attire

They've got an absolutely insane collection of stuff from the world's hippest menswear labels. Their international shipping policies make them the obvious choice for sourcing on-trend garments from Italy and beyond that stand the test of time.

Jun 6, 2023
Comforte L'Angelier
Comforte L'Angelier
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Designer labels at the click of a button

Their clothes fr the men boutique got the labels I ain't find nowhere else, making me look boss online n offline.

Jun 5, 2023
Sara Winkel
Sara Winkel
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Styling begins online

This store keeps refreshen their outfits section. No matter what craze am into, the merch they carry always be ahead of the trend curve.

Jun 5, 2023
Mimir Møller
Mimir Møller
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Stylish finds that I can't resist

I never get bored browsing through all the hot designer deals they update daily. Their website is like a virtual Aladdin's cave of high-end fashion finds , perfect for building out a modern wardrobe.

Jun 4, 2023
Pomeroy Raymond
Pomeroy Raymond
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Feb 18, 2023
Francis Walsh
Francis Walsh
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Feb 17, 2023
Henry Potter
Henry Potter
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Feb 16, 2023

YOOX Customer’s Q&A

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YOOX Features and Benefits

Key features and benefits of yoox.com:

  1. Wide Range of Designer Brands: Offers an extensive collection of luxury and designer fashion, including clothing, accessories, and footwear from renowned brands.
  2. Exclusive Collaborations: Features unique items and limited-edition pieces through collaborations with top designers.
  3. User-Friendly Shopping Experience: Provides a seamless and intuitive shopping experience with advanced search and filtering options.
  4. Global Reach: Ships to over 100 countries with a user interface available in multiple languages, catering to a global audience.
  5. Fashion Intelligence: Utilizes data and analytics to curate a selection of products that align with current fashion trends.
  6. Sustainable Fashion Initiatives: Promotes eco-friendly practices through collaborations with sustainable brands and the use of environmentally conscious materials.
  7. Secure Payment Options: Offers multiple secure payment methods, including PayPal and Apple Pay.
  8. Frequent Discounts: Regular sales and discounts on luxury items, making high-end fashion more accessible.
  9. Customer Satisfaction: High customer satisfaction rate with positive reviews on delivery and product quality.
  10. Convenient Return Policy: Easy and fast return process, ensuring a hassle-free shopping experience.

YOOX Pricing

YOOX.com Pricing Information:

  1. Estimated In-Store Price: The price on YOOX is an estimate based on the period when the collection was launched. It is calculated according to the price shown on the item's tag or specific brand indications.
  2. Market Comparison: When the exact retail price is not available, YOOX estimates it based on the average price of similar items or market comparisons.
  3. Exclusive Online Price: Since YOOX does not operate through physical sales points, the price offered is exclusive to the YOOX app and website.
  4. Promotional Activities: During sales and promotional activities, the initial YOOX price can be reduced by up to an extra 90%, with the new markdown percentage shown next to the crossed-out original price.

Key Points:

  • Estimated Retail Price: Based on collection launch period and item tag/brand indications.
  • Market-Based Estimation: Average price of similar items or market comparisons.
  • Exclusive Online Price: Price offered only through YOOX app and website.
  • Promotional Discounts: Up to 90% off during sales and promotional activities.

About Yoox.com Payment Method?

"Yoox.com" accepts the following payment methods: Credit Card (Visa, MasterCard, Discover, American Express), PayPal, Moneyoox, and Klarna. The total will be charged to your card when the order is shipped. "Yoox.com" features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases. If your order contains only items sold by "Yoox.com", the account will be charged upon order completion. If, however, your order contains items sold by "Yoox.com" and by one of their partners, you will be charged as each package ships. If you have Moneyoox and you make an order while logged in, this payment method will be used automatically. You can pay any eventual balance with a payment method of your choice: Credit Card or PayPal. If you select the Klarna option and enter your debit or credit card information, Klarna will perform a soft search with a credit reference agency to check your eligibility. Please note that Klarna products available to you may vary depending on your billing country. Terms and Conditions apply. Sales Tax is applied to your order in accordance with individual state and local regulations. For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will in any case be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation email. Invoices are issued for "Yoox.com" items. For items sold by their partners, please contact the partner if you require an invoice. An invoice is included in the Shipping Confirmation email sent when your package has left their warehouse. A copy can also be located by checking your order details. Unfortunately, they are unable to modify invoices which have already been issued. In order to avoid export issues and delivery delays, the products and prices listed on the invoice must match the actual contents of your package. On "yoox.com", every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). They only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Their Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

YOOX FAQs

FAQ

How To Open A YOOX Account?

To open an account on yoox.com, follow these steps:

  1. Visit the website: Go to yoox.com.
  2. Click on the account icon: Usually located at the top right corner of the homepage.
  3. Select "Register": This option will direct you to the registration page.
  4. Fill in the required information: Enter your email address, password, and other necessary details.
  5. Submit the form: Click on the "Create Account" button to complete the registration process.

Creating an account grants access to exclusive areas and services dedicated to customers.

FAQ

YOOX Alternatives

Top 10 alternatives to yoox.com:

  1. FarFetch: Offers a wide range of designer fashion and emerging brands with express delivery and free returns.
  2. The Outnet: Features luxury designer fashion brands at exceptional prices.
  3. Luisaviaroma: Provides luxury fashion for women, men, and kids, including top brands in home design.
  4. ASOS: Discover the latest fashion trends with a vast collection of clothing, footwear, accessories, and beauty products.
  5. Net-A-Porter: Shop women's fashion, beauty, and lifestyle from over 800 top brands.
  6. J.Crew: Known for its classic and preppy styles, offering a variety of clothing and accessories.
  7. SHEIN: Popular for its affordable fashion and trendy styles.
  8. Forever 21: Offers a wide range of trendy and affordable clothing and accessories.
  9. Shopbop: Features a curated selection of contemporary and designer fashion.
  10. Urban Outfitters: Known for its hip and trendy clothing, accessories, and home decor.
FAQ

What payment methods are accepted by YOOX?

YOOX accepts payments made with credit cards or PayPal.
FAQ

What are the shipping times for YOOX?

YOOX offers two shipping options: Standard shipping takes 8-10 business days, while Express shipping takes 4-6 business days.
FAQ

How much does YOOX charge for shipping?

Standard shipping costs $9.95, while Express shipping costs $14.95. However, orders over $250 qualify for free standard shipping.
FAQ

What is YOOX's return policy?

YOOX accepts returns or exchanges within 60 days of the delivery date. Returns are usually accepted within 3 business days of arrival at the warehouse.
FAQ

How long does it take for YOOX to process a return?

Returns are usually processed within 3 business days of arrival at the warehouse. However, during peak times it could take up to 7 business days.
FAQ

About Yoox.com Prices and Cost?

Yoox.com is an online fashion retailer that offers a wide array of products from the best Italian and international designers. The prices on Yoox.com can vary greatly depending on the brand, type of product, and whether the item is on sale. For example, women's apparel can be found with discounts of up to 80% off. Specific product prices can range from $50 for items like socks and tights, to over $3000 for high-end items like biker jackets. It's also worth noting that Yoox.com applies a flat shipping fee on any orders made through the platform to cover its operation costs. This cost-saving strategy is reflected in the competitive pricing of their products. Please note that prices can change frequently due to sales, discounts, and availability of products. Therefore, it's recommended to check the website for the most current prices.

FAQ

Yoox.com Return Policy?

Yoox.com has a return policy that allows customers to return any item purchased on the site within 60 days of the delivery date. The merchandise returned must be in its original condition, with tags and packaging included. A Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) will be deducted from your refund. The return package can be left at a UPS drop-off location using the pre-paid UPS Return Label included in your order. Please note that items sold by Yoox's partners cannot be returned to Yoox.

As for the shipping policy, Yoox uses UPS as their courier for all shipments. The delivery costs are flat and there are no extra costs at delivery. In case sales taxes apply, the amount will be clearly displayed at checkout. Once your package has been shipped from the US Distribution Center, you will receive an email containing your Tracking Number. Please note that all orders must be shipped from the same country they were purchased from. Also, items shipped by Yoox's partners may have different shipping times and costs.

For exchanges, if you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date. However, exchanges for items sold by one of Yoox's partners are not possible.

Please note that certain items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned or exchanged. All return conditions apply to exchanges as well.

For any further information, it is recommended to visit the official Yoox.com website or contact their customer service.

FAQ

What is the return policy on Yoox.com?

On Yoox.com, any item can be returned within 60 days of the delivery date. However, items purchased from one of their partners cannot be returned to Yoox. The merchandise returned must be in its original condition, with tags and packaging included. A pre-paid UPS Return Label is included in the order for returns. A flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) will be deducted from the refund. All returns must be shipped from the same country they were purchased from. Once the return package reaches the warehouse, it may take 3 to 7 business days for the return to be processed. If the return does not meet the conditions listed, the package will be sent back. Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned. All return conditions apply to exchanges as well. If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date. You can exchange the size and/or color of an item one time only. It is not possible to send an exchange request for one or more products that were purchased using a promotional code.

FAQ

How does Yoox.com compare to other online retailers?

Yoox.com is a well-known online retailer that offers a wide array of products from top Italian and international designers. It has received a 4.2 rating from over 105,810 reviews, with 70% of reviewers giving it a 5-star rating. Customers have praised the fast delivery and the quality of the products. However, some customers have expressed dissatisfaction with the website's user interface and the quality of product images.

In comparison to other online retailers, Yoox.com faces stiff competition. For instance, Net-a-Porter is a premier luxury fashion destination that offers free 3-day shipping and returns within the United States. It carries a great selection of designer clothing, shoes, jewelry, and accessories for women. Farfetch and MyTheresa are other notable competitors in the online fashion retail space.

Yoox.com also competes with ASOS, which is known for its latest fashion trends and a wide collection of clothing, footwear, accessories, and beauty products. Another competitor, The Outnet, offers luxury designer fashion brands at exceptional prices.

Each of these online retailers has its own strengths and weaknesses, and the choice between them often depends on the specific needs and preferences of the customer. For instance, some customers might prefer Yoox.com for its wide array of products and fast delivery, while others might prefer Net-a-Porter for its luxury offerings and excellent customer service.

In conclusion, while Yoox.com is a reputable online retailer with a wide range of products, it operates in a highly competitive market and faces significant competition from other e-commerce giants and luxury retailers. To maintain its position as a top player in the online fashion retail space, it must continually innovate and improve its services.